Help Desk

vPMO - Service Desk

Help Desk ScopeHuman Asset Management Project Management Post Project Support Help Desk Project Portfolio Management Knowledge Management

The Service Desk is a fully integrated vPMO component that provides help desk functionality. The Service Desk component allows for the capture, routing, resolution and reporting of help desk incidents as well as allowing for the capture, publishing and reporting of Service Alerts.

vPMO Common Features

  • Social Collaboration - Share critical information and create a socially enabled enterprise with vPMO's social feed. Think of it as a private collaboration space for your enterprise.
  • Revision Management - Allows the user to see all previous versions of all project data including author, modification date/time, attachments, and all other artifact data. 
  • Full Text Indexing - All data stored in the vPMO is full text indexed. Looking for information or a specific document, but don't remember where you saw it? No problem, just do a search!
  • Inline Feedback - The vPMO allows users to give "In-Line" feedback, for virtually any information, allowing for a real-time collaboration regarding project specifics.
  • ID Nesting - For artifacts that have a reference ID, the IDs can be stored in a hierarchical format. This can be useful in situations where there is a series of related artifacts.

System Integration

File Storage

While vPMO has its own integrated, revision managed, full text indexed file management system, there will be times when you organization wants to use a third party file storage system. Don't worry, we have you covered. vPMO can be configured to work seamlessly with both Google Docs and Dropbox.

  • Dropbox - Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily.
  • Google Drive - Google Drive is Google's file sharing service. It enables you to easily access all your files on any device.

Data Publishing and Consumption

Data can be imported and/or extracted from vPMO using the following data interchange methods:

  • Integrated Project Reporting - Integrated project reports are paramount to understanding how your PMO is performing.  Our reports get you the data you need.
  • XML API - vPMO has a robust XML based API for exchanging data with external systems. This API can be utilized to import or export data from vPMO.
  • MS-Excel - For quick, ad hoc analysis, vPMO can export data directly to MS-Excel.
  • MS-Word - vPMO can produce exports in MS-Office format for publishing to external parties.
  • MS-Project - vPMO has a bi-directional MS-Project synchronization capability.

The screen shots can give you a better idea of the kind of problems this tool can help you solve. There are efficiencies to be gained in your organization, and we are here to help you realize them!

Contact us to begin the conversation of how we can help you improve your project delivery capabilities.

Screen Shots: 
The Project Management Office Dashboard allows quick access to PMO data and keeps the team collaborating
The Service desk dashboard is an integrated portal for managing support requests.
Service requests are straightforward and easy to complete.
Built in reports allow quick access to important support metrics.
Understand all of you help desk metrics with integrated reporting