Knowledge Management

vPMO - GURU Center (GURU)

Knowledge Management ScopeHuman Asset Management Project Management Post Project Support Help Desk Project Portfolio Management Knowledge Management

Introduction to the GURU Center

Even the best Program Management Office implementation will not solve all of a delivery organization's problems. Achieving delivery excellence requires a companion process framework and a capacity to learn from previous successes and failures. For this reason, Level 5 Partners provides the GURU Center, which has two functional segments: a Best Practices Repository and a Knowledge Base. The GURU can be used as a standalone component, but it is most effective as the heavily integrated implementation companion of the Virtual Program Management Office (vPMO).

GURU Knowledge Repository

Knowledge management is the act of capturing, organizing, manipulating, sharing, and using knowledge. The GURU's Knowledge Base segment was designed to help organizations share intra- and inter-project knowledge, templates, artifact samples, etc. This knowledge sharing is particularly helpful for virtual workgroups where the participants are geographically or organizationally dispersed but collaborate on a project or perform similar work. The Knowledge Base provides the electronic means to communicate and share ideas and information. One of its purposes is to use explicit and tacit knowledge together to "seed" corporate brainstorms.

GURU Best Practices Repository

Many methodologies and processes can lead to a successful system implementation. The GURU's Best Practices segment was not designed to dictate organizational methodology, but rather to provide a reference of commonly known best practices for system delivery. The Best Practices repository ends the cycle of "reinventing the wheel" by providing consistent and repeatable methods for managing development scope, risk, quality, issues, schedules, resources, releases, costs, etc. uniformly across programs and organizations.

vPMO Common Features

  • Social Collaboration - Share critical information and create a socially enabled enterprise with vPMO's social feed. Think of it as a private collaboration space for your enterprise.
  • Revision Management - Allows the user to see all previous versions of all project data including author, modification date/time, attachments, and all other artifact data. 
  • Full Text Indexing - All data stored in the vPMO is full text indexed. Looking for information or a specific document, but don't remember where you saw it? No problem, just do a search!
  • Inline Feedback - The vPMO allows users to give "In-Line" feedback, for virtually any information, allowing for a real-time collaboration regarding project specifics.
  • ID Nesting - For artifacts that have a reference ID, the IDs can be stored in a hierarchical format. This can be useful in situations where there is a series of related artifacts.

System Integration

File Storage

While vPMO has its own integrated, revision managed, full text indexed file management system, there will be times when you organization wants to use a third party file storage system. Don't worry, we have you covered. vPMO can be configured to work seamlessly with both Google Docs and Dropbox.

  • Dropbox - Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily.
  • Google Drive - Google Drive is Google's file sharing service. It enables you to easily access all your files on any device.

Data Publishing and Consumption

Data can be imported and/or extracted from vPMO using the following data interchange methods:

  • Integrated Project Reporting - Integrated project reports are paramount to understanding how your PMO is performing.  Our reports get you the data you need.
  • XML API - vPMO has a robust XML based API for exchanging data with external systems. This API can be utilized to import or export data from vPMO.
  • MS-Excel - For quick, ad hoc analysis, vPMO can export data directly to MS-Excel.
  • MS-Word - vPMO can produce exports in MS-Office format for publishing to external parties.
  • MS-Project - vPMO has a bi-directional MS-Project synchronization capability.

The screen shots can give you a better idea of the kind of problems this tool can help you solve. There are efficiencies to be gained in your organization, and we are here to help you realize them!

Contact us to begin the conversation of how we can help you improve your project delivery capabilities.

Screen Shots: 
Knowledge Management - example best practices inventory
Knowledge Management - example best practices entry
Knowledge Managment - example help content inventory
Knowledge Management - example help content